BowlingGreen, Ohio, USA
At the hands of giants.
StoreTags: freeze, crashes, Cubase, Kontakt
Author: Leo on February 19 2008
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--> Well, I am a very frustrated customer of Native Instruments and Steinberg. I recently installed Kontakt 3 onto my machine. I've been using Cubase 4 for some time now. I did an update to 4.1.2 a week or so before installing Kontakt 3. I updated Kontakt to the latest version, being 3.1.011 or somesuch. Kontakt 3 is great. Things load faster. The performance views show great potential. The new wave editor is a welcome sight. It is absolutely fantastic... as a standalone. If I use it in Cubase, I can't finish a single project. Within a few minutes, all the audio from Kontakt will cease, and shortly after that, Cubase crashes. Every time. The time it takes to crash is different each time. I have one project with a single drum kit (preset) loaded, and that works dandy. I've scoured the forums both at Cubase.net and the Native Instruments forum, and haven't found anyone with quite the same problem. Similar problems, but not quite the same. Technical support is lacking... I'm just left here with no help.

The result is frustration. Immense frustration. I smashed my mouse, which later made me feel quite irrational and awkward. I just spent $1560 on a new computer, $400 on Kontakt, and $800 on Cubase, and I'm sitting here with something I can't even do a mixit with. I feel like I've been had. It's like responding to an email from a fake ebay account, or "winning the lottery".

I've looked at the CUBASE.LOG file, but it doesn't make any sense to me. I've tried changing the output configuration to mono channels, stereo channels, fewer channels, and nothing seems to really work. I think tonight I'll uninstall the both of them, install the original Cubase 4 and original Kontakt 3, Update Cubase to 4.1, see if it crashes, update to Kontakt 3.1011, see if it crashes, update Cubase to 4.12, see if it crashes. It is a shame to have to do all this. I work in computers, and I understand that this is a consequence of being with the latest and greatest, but professional applications should have a more rigorous beta testing phase.

Furthering the frustration is not knowing what is causing it. Is it Kontakt? Is it Cubase? I lean toward Kontakt, as Cubase crashes only when using Kontakt. This is a blow, as I seriously just bought Kontakt. What a drag. I feel like I just got mugged by a gigantic faceless robber.

Anyone else have problems like these?
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Comments

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Leo said: "Also, how do they beta test a DAW?"

Steinberg beta test script:

(1) Start application. Make sure the splash screen displays indicating new version number.
(2) Beta testing complete.

oh God, Steinbug. They need to get their priorities straight and stop working on substandard el cheapo Ableton/Acid clones.

sell it and buy ableton live.





I said it.

And I agree with j_chot

Im staying with sx3 and xp well into the future. never a crash.
legacy software for teh win!
moving forward.

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